HSA Card Purchases - FAQ

What can I purchase with my card?

Use your HSA debit card to pay for qualified medical expenses. It should only be used at healthcare-related locations.

What happens if my healthcare provider does not accept debit cards?

You'll need to use another payment method (cash, check or credit card); reimbursement is available with UMB’s online repayment tool. You may need to wait until you receive your Explanation of Benefits (EOB) from your insurance company before you pay your provider. In these instances, you can also use UMB’s online bill-pay service. Upon your direction, UMB will send a check directly to your provider.

Can I use my HSA card to buy healthcare-related items from Internet merchants?

Yes, as long as your purchases are for qualified medical expenses. If you are purchasing over-the-counter medications, you must have a prescription from your provider.

What if my card doesn't work at the point of sale or the cashier tells me my transaction has been declined?

You may have to use another form of payment. The decline may be due to the following reasons:

  • Your purchase wasn't considered a qualified medical expense under your HSA plan.
  • Your HSA balance was too low to cover the transaction. 

What if I don't have enough funds in my HSA to cover the qualified medical purchases I want to make?

Your transaction will be denied if there are insufficient funds in your account. You can either use a different payment method, or use your health savings account card to pay for part of the transaction with the funds remaining in your account and pay for the balance using a different payment method.

Do I need to save my itemized receipts?

Yes. Always retain your itemized receipts and prescriptions for over-the-counter medications as proof of your qualified medical purchases. You will need them if the IRS requests documentation to verify that the funds in your HSA were used only for qualified medical expenses.

UMB HSA Saver

UMB HSA Saver is a unique investment platform designed with ease in mind. Account holders can easily research, buy and sell funds with a couple clicks.

How to Use ReceiptVault

You’ll hear from HSA experts who will cover key topics that your clients and other HSA account holders probably don’t understand and discuss several lesser-known strategies to help them take their HSA game to the next level.‡

Healthcare Payment Solutions to fit your needs.

See how UMB Healthcare Services can serve YOU.