Leadership

UMB Healthcare Services’ CEO & leadership team hold roles in a variety of national organizations including the American Bankers Association’s HSA Council and the Employers Council on Flexible Compensation Board of Directors.

Executive Leadership
Ben Morris
President,UMB Healthcare Services

Ben Morris is President of UMB Healthcare Services. He has been with UMB for 20 years and is responsible for the direction and growth of the segment, including health savings accounts, multi-purpose debit cards and healthcare payment strategies to health plans, third party administrators, and technology companies.

Ben has been instrumental in helping to grow the HCS business to $2.6 billion in deposits and more than 1.25 million health savings accounts, along with over 6 million multi-purpose benefit cards. In addition, he also helped to launch other healthcare products such as payer to provider virtual cards and the health claims portal, HealthPay View.

He started his career at UMB in 1998 and has worked in several different areas of the bank including Treasury Management, Merchant Services and Healthcare Services.

Ben graduated from the University of Missouri and has his Executive MBA degree from Rockhurst University.

In addition Ben has been an industry leader including serving as a current board member of the Employer’s Council of Flexible Compensation (ECFC). He is also a member of the American Banker’s Association HSA Council and Self-Insurance Institute of America (SIIA). 

Ben is known as a thought leader throughout the country on a range of topics related to healthcare financial products and services and healthcare reform.

 
Holly Doering-Powell
Senior Vice President,Director of Sales and Client Experience

Holly Doering-Powell is senior vice president, director of sales and client experience of UMB Healthcare Services (HCS). She is responsible for the business development and growth strategy of the organization. She has over 25 years of corporate management, business and relationship development,  and practical experience in healthcare payments, financial services and information technology consulting.

Holly has helped grow the HCS business to $2.6 billion in deposits and more than 1.25 million health savings accounts, along with over 6 million multi-purpose benefit cards. 

Her background includes a variety of sales, account management and partner development roles across a diverse spectrum of consumer driven healthcare and retirement, benefit administration technology and payment card processing markets.

Holly is well-versed in employer-employee benefit programs and their many complexities. She holds the following designations:

  • HSA Consulting Services’ HSA Expert Certification (HSAe)
  • Employers Council On Flexible Compensation (ECFC) Flexible Compensation Specialist (FCS)
  • Certified Health Savings Advisor (CHSA) awarded by AccessPointHSA


Holly graduated from the Jacksonville State University and has a Bachelor of Science degree with a double major in Management and Marketing with a minor in Creative Writing.

 
Matt Coffelt
Executive Vice President,Chief Information Officer

Matt Coffelt is Senior Vice President and Chief Information Officer of UMB Healthcare Services. Matt is responsible for the technical direction and leadership within the HCS technical team. Matt specializes in bringing technical innovation, successful outcomes, process improvements to our application and technical portfolio. Prior to joining UMB in July 2014, Matt’s background included supporting healthcare product and service delivery solutions for technology, healthcare, and financial organizations.

Matt holds a Bachelor of Science degree in Computer information Systems from Missouri State University in Springfield, Mo. He also holds a Master of Health Administration degree and a Master of Health Information from the University of Missouri in Columbia, Mo.

 
Chris Albright
Senior Vice President,Director of Administration

Christopher (Chris) Albright joined UMB in 2011 and is director of administration for UMB Healthcare Services. In this role, he is responsible for overseeing all financial aspects of the healthcare line of business, including accounts payable and receivable, billing and reporting. Additionally, Chris ensures his functions align with the strategic plans and initiatives for the division.

Previously at UMB, Chris was a unit finance manager in the line finance segment of the accounting department. Prior to joining UMB, he held positions at Citigroup and Sprint as senior finance manager and operations manager, respectively. He has more the 10 years of financial services experience.

Chris holds a Bachelor of Science degree in finance from Missouri State University in Springfield, Mo. and a Master of Business Administration degree from Rockhurst University in Kansas City, Mo. He is also a graduate of the Leadership Northland program through the Northland Regional Chamber of Commerce.

Chris is active in his community and serves as a board member for The Whole Person, an organization that provides services and support for people with disabilities. 

 

 
Duane Fischer
Senior Vice President,HSA Implementation

Duane Fischer is Senior Vice President, HSA Implementation of UMB Healthcare Services. He is responsible for implementation services to integrate new partners, including post-implementation daily operational processes.

Duane has more than 25 years of experience with UMB.

 
Renee Lutzen
Senior Vice President,Healthcare Product Management

Renee Lutzen is Director Healthcare Product Management of UMB Healthcare Services. In this role, she both defines and executes the product strategy for the Healthcare Services division. She also leads product development and management activities, and ensures the division delivers innovative payment solutions. Additionally, Renee collaborates with other bank segments to launch products and product enhancements.

Prior to joining UMB, Renee acted as senior director of prepaid employee benefits at Visa, Inc. in San Francisco, Calif. In that position, she was responsible for developing and delivering product strategies for all prepaid employee benefit products

Renee has more than 20 years of financial services experience, and holds a Bachelor of Science degree in business and marketing from Iowa State University in Ames, Iowa. She is a named inventor on two issued and four pending U.S. patents related to healthcare payment technologies.

Renee is actively engaged in the industry, previously serving as a board member for a variety of organizations including the Employer’s Council for Flexible Compensation, the American Bankers Association HSA Council and the Special Interest Group for IIAS Standards. She is also a member of the Network Branded Prepaid Card Association.

 
Brian Henry
Vice President,Corporate Legal Counsel

Brian is corporate legal counsel for UMB Healthcare Services.  Prior to joining UMB, Brian was senior counsel at Citigroup, Inc. in New York, NY, where he was responsible for multiple business units and products.  Prior to Citigroup, he was an associate at Clifford Chance in New York. In total Brian has over 20 years of banking and financial legal experience working across a wide variety of issues and businesses.

Brian is a graduate of the University of Kansas Business School and the University of Virginia Law School.

 
Stacy King
Senior Vice President,Director of Operations and Compliance

Stacy King joined UMB in 2013 and is senior vice president and director of operations for UMB Healthcare Services. She is responsible for directing daily operations of functional departments within the division, including banking operations, card operations, service center and compliance. She implements strategies to support the business while working with the teams on establishing standards for optimal efficiency. She is particularly focused on adopting a strategic approach to mitigating risk for the division. 

Previously at UMB, Stacy was vice president and compliance manager, and, prior to joining the company, she was a district operations manager with U.S. Bank for nine years. She has more than 15 years of financial services industry experience. 

Stacy is a Certified Regulatory Compliance Manager through American Bankers Association and a graduate of the Central Exchange Emerging Leaders program of Kansas City, Mo.

 

 
Jason Hatley
Senior Vice President,HR Business Partner

Jason Hatley joined UMB in 2014 and is our svp human resources business partner senior. In this role, he consults with business leaders to create teams of engaged associates that are advocates for UMB. He helps divisions through complex organizational changes to optimize business outcomes and create seamless transitions. He also consults with executives on various employee challenges to support corporate strategic initiatives.

Jason has more than 20 years of human resources experience, from leading large complex teams to solo consulting, all focused on aligning people to the organizations, fostering engaging work environments and successful teams.

Jason has a bachelor's degree in psychology from the University of Colorado-Boulder. He also has several certifications and accreditations, including certifications in change management and project management, a Six Sigma Greenbelt, DISC facilitation and a Human Capital Institute certification in Human Resources Strategy and Analytics. This combination uniquely equips him to help his clients drive change, be efficient and lead terrific teams.

 
Malenda Shahane
Vice President,Senior Marketing Manager

Malenda Shahane is Vice President, Senior Marketing Manager for UMB Healthcare Services. She is responsible for the overall marketing and communication strategy for Healthcare Services. She has over 17 years of financial marketing experience and holds the following designations:

  • HSA Consulting Services’ HSA Expert Certification (HSAe)
  • Certified Health Savings Advisor (CHSA) awarded by AccessPointHSA

 

Malenda holds a Bachelor's degree from the University of Missouri and a Master's in Marketing from Webster University.

She serves on the boards for BikeWalkKC and Northeast Neighbor to Neighbor, an organization providing finanical support and access to the medically underserved residents of the Northeast neighborhood of Kansas City. In addition she is a volunteer tutor at Don Bosco's English as a Second Language School.

 

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